Software Engineer (Golang)Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.
Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.
We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrateswith leading CRMs and offers real-time monitoring and analytics capabilities.
Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.
About the Role:
Diabolocom is seeking a skilled and experienced Software Engineer (Golang) to join its Software Engineering team. This role is crucial for developing new backend services and enhancing customer communication channels, including chats, SMS, WhatsApp, and
support for email services.
Your Responsibilities:
· Develop microservices and adapters for specific written channels (chats, SMS, WhatsApp).
· Collaborate with Backend/Frontend Developers and Product Owners to deliver high quality solutions.
· Mentor Team Members in GoLang best practices to facilitate skill development within the team.
What We're Looking For:
· Minimum 5 years of experience in backend development.
· Strong proficiency in GoLang with at least 3 years of hands-on experience.
· Experience with microservice architecture and API design.
· Knowledge of cloud-native infrastructure and CI/CD tools is a plus.
· Fluent in English, both written and spoken.
What's in it for You:
· Work in a multicultural environment with colleagues from 8 different countries and 10 nationalities.
· First choice IT equipment and a central office location in Paris near the Opera Garnier.
· Remote-friendly work environment.
· Swile card for lunch vouchers.
· Team building events in exciting locations like Ibiza, Porquerolles, and Corsica.
· Opportunity to contribute to a growing company with ample career development
· prospects.
· A culture where your ideas are valued and contribute directly to the organization's
· success.
· Continuous learning and growth opportunities.
Recruitment Process:
· Technical challenge on HackerRank platform to assess general level
· Call with a Talent Acquisition Manager
· Live coding challenge and design interview through screen sharing with our Lead Software Engineer
· Call with Alexander, our Head of Software Engineering